The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
NZD 50 per day
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Allergy-free rooms
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Yoga class
Guest Parking
Electric kettle
Services
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's buffet
Spa & Leisure
Sun terrace
Room features
Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
8 Customs Street,
Auckland,
New Zealand,
1001,
Auckland Region
Map view
street view
8 Customs Street,
Auckland,
New Zealand,
1001,
Auckland Region
City landmarks
Tower
SkyTower
830 m
Park
Auckland War Memorial Museum
2.2
km
Gallery
Auckland Art Gallery Toi o Tamaki
950 m
Viaduct Harbour Ave
Viaduct Harbour
1.1
km
Square
Aotea Square
1.3
km
Stadium
Spark Arena
1.1
km
Park
Albert Park
980 m
Event hall
SKYCITY Auckland Convention Centre
830 m
Theatre
Aotea Centre
1.2
km
Auckland CentralNew Zealand
Queen Street
750 m
Public Building
Auckland Town Hall
1.0
km
Shopping Area
Victoria Park Market
1.4
km
Queen Street Aotea Square
Statue of Sir Dove-Myer Robinson
610 m
Event hall
ANZ Viaduct Events Centre
810 m
Church
St Matthew-in-the-City Church
830 m
Square
Wynyard Quarter
1.1
km
Library
Central City Library
990 m
Church
St. Paul's Church
1.1
km
Event hall
SKYCITY Auckland
830 m
Bridge
Wynyard Crossing
730 m
Bridge
Auckland Harbour Bridge
2.5
km
Nearby
Museum
New Zealand Maritime Museum
480 m
Level 3 130 Quay Street Waitemata Harbour
Britomart
260 m
Square
Takutai Square
330 m
Square
Vulcan Lane
370 m
Harbour
Queens Wharf
580 m
Church
St Patrick's Cathedral
540 m
Ferry Building 99 Quay Street
Ferry Building
280 m
Harbour
Princes Wharf
470 m
Queens Wharf Auckland Harbourfrony
The Lighthouse by Michael Parekowhai
510 m
Restaurants
Vue Restaurant
60 m
8 Customs Street East Grand Mercure Auckland Hotel Restaurant Top Floor
Cafe Hanoi
160 m
Galway St & Commerce St Conrner Galway Street & Commerce Street
BurgerFuel Customs Street
50 m
13 Customs Street East Dilworth Builing
Customs Coffee House
80 m
34-40 Queen St
Ortolana
230 m
33 Tyler Street Britomart
Xuxu Dumpling Bar
140 m
Levy building Cnr Commerce and Galway steets
Brothers Beer Juke Joint
80 m
7/21 Queen Street Commercial Bay
Everybody's
120 m
7 Fort Lane 44 Queen St
Queens Cafe Bistro
90 m
34 - 40 Queen Street Level 1 Queens Arcade
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Convenient location
Accommodating service
Stressful dining
Noisy rooms
7.6/10
Very good
Rooms
7.7
Location
8.4
Service
8.1
Dining
7.0
Guest reviews
7.6/10
based on 9 reviews
8.4
8.4/10 based on 2095 reviews
Hans
United States,
April
2024
7.8/10
I had a mixed experience at the hotel. The rooms provided a good buffet selection and had stunning views over Auckland Harbour; however, they need improvement to truly impress me. The service was friendly and accommodating, but communication could be better. The location was convenient, close to the harbor and surrounded by various restaurant options, making it ideal for different budgets. The dining experience offered a good variety of delicious dishes with a view, yet there were some aspects that needed updating.
Rooms
8.0
The room I stayed in was good, nice and big, and had a beautiful view. It was very comfortable and beautiful to boot.
Service
7.0
The staff members were all polite and took care of my needs. They were lovely and accommodating.
Location
9.0
The location was very convenient, close to the harbor and with a lot of different restaurants around to accommodate any kind of budget.
Dining
8.0
I thought the dining options were delicious with a good variety. The food was dispersed but good and came with a view.
Facilities
7.0
The facilities at the hotel were what I needed for a trip to a concert at Spark Arena.
Michelle
United States,
April
2024
6.6/10
The hotel had its ups and downs. The rooms were cozy but had some noise from the gym and street below. The dated decor and temporary repairs in the bathroom were noticeable, though the space was adequate. The location was convenient for accessing the CBD and various attractions, but improvements could be made. The dining experience was stressful with limited food options and poorly cooked items, despite a beautiful view from the top floor. Service was accommodating and flexible, especially dealing with online booking errors due to card regulations.
Rooms
7.0
The rooms were compact but adequate, with some noise from the gym and street. Dated decor with temporary bathroom repairs was visible.
Service
8.0
The staff was very accommodating and flexible, particularly with online booking errors. Services like room service and valet parking were available.
Location
6.0
The hotel's location was convenient for accessing the CBD and public transport, though improvements could be made.
Dining
5.0
The dining experience was stressful with limited food options and poorly cooked items despite a beautiful view from the top floor.
Facilities
7.0
Facilities were decent overall, though improvements could enhance the guest experience.
Convenient location
Stressful dining
Sally
United Kingdom,
April
2024
8.0/10
After a long day of travel and event attendance, staying at the central Auckland hotel felt like coming home. The rooms were comfortable, though could have been slightly more upscale for the price. Unfortunately, the lack of cutlery in the room was a bit inconvenient.
Rooms
8.0
The rooms were comfortable and felt like home after a busy day.
Service
9.0
The service was very accommodating and friendly, providing us with a meal even after 10 pm.
Location
8.0
The hotel's location at the end of Queen Street was convenient for us, close to key transportation hubs like Britomart and the Skybus stop for easy access to the airport.
Dining
7.0
The dining experience offered good variety, catering even to fussy eaters. However, the lack of a cook-to-order option for certain dishes could be improved.
Facilities
8.0
The facilities were well-maintained and offered necessary services.
Charles
United Kingdom,
April
2024
8.2/10
The hotel is perfectly located downtown, within easy reach of everything. The rooms were a bit dated but tidy and with a soft bed. The service was excellent overall, though there were minor issues of incomplete clearing. The location is amazing, offering easy access to public transport and key downtown spots. The dining was above and beyond delicious, but there were stocking issues. The facilities were well-maintained and added to the overall experience.
Rooms
7.0
The rooms were a bit dated but tidy with a soft bed.
Service
8.0
The service was excellent overall, with minor clearing issues.
Location
9.0
The location is amazing, offering easy access to public transport and key downtown spots.
Dining
8.0
The dining was above and beyond delicious, but had stocking issues.
Facilities
9.0
The facilities were well-maintained and added to the overall experience.
Alexander
United Kingdom,
January
2024
8.2/10
I had a lovely stay at this hotel on the 11th level, which offered stunning views of the harbor. The room was very comfortable with all the usual amenities, making it a great choice for anyone visiting Auckland, especially those looking for a clean and cozy room close to the Viaduct and shopping areas.
Rooms
8.0
The room was lovely but on the smaller side. Despite the size, it was comfortable and had all the necessary amenities.
Service
9.0
I was impressed by how accommodating and flexible the staff were when dealing with an online error due to Accord card rules. From room cleaning to reception and the bar/restaurant staff, everyone made my experience five-star.
Location
9.0
The hotel's location was perfect for my activities, right in the city and close to Queen St, making it easy to explore Auckland from this central spot.
Dining
7.0
The dining experience was outstanding on most days, offering a varied selection of fruits, cheeses, pastries, and New Zealand specialties. However, some days were stressful due to large crowds and issues with food temperatures.
Facilities
8.0
The hotel has excellent facilities, including a restaurant on the top floor that serves delicious homemade pizza.
clean
small rooms
William
United States,
January
2024
8.4/10
I had a fantastic stay at this hotel. The rooms were excellent, with a lovely view of the harbor, impeccably clean, and equipped with everything I could need. The service, despite a minor issue, was top-notch and accommodating. The location was perfect, near all the attractions and transportation. The dining experience was good, but with room for improvement. Overall, a great value for money.
Rooms
9.0
I was on the 13th floor with a breathtaking view of the harbor. The room was spotless, well-appointed, and had all the modern amenities like power outlets, USB points, and even a jogging map!
Service
8.0
The staff was friendly and efficient, and although there was a slight issue, they quickly resolved it by moving us to separate rooms. Their dedication made our stay delightful.
Location
9.0
The hotel's location was excellent, right in the heart of the city with easy access to attractions, bars, restaurants, and the skybus stop for airport transfers. Despite some nearby construction, the convenience was unbeatable.
Dining
7.0
The dining options were good, but I wish the breakfast had a later serving time. The prices were a bit high for the offerings, and some improvements could be made to the menu.
Facilities
9.0
The hotel's facilities were top-notch. Everything from room service to valet parking was well-organized and convenient for guests.
convenient location
limited dining options
E.
United Kingdom,
October
2023
7.8/10
I had a lovely view of the harbor from my small and cozy room that was clean and comfortable, perfect for a night of peace and quiet. The staff were super helpful and really nice, although a little more information in the room would have been appreciated. The location was fantastic, close to all the shops and bars, ideal for exploring the city on foot. The dining experience was a highlight with probably the best hotel breakfast ever, but it was a bit crowded and some food items were not up to standard. Overall, a pleasant stay with a few minor hiccups.
Rooms
8.0
I had a lovely view of the harbor from my small and cozy room that was clean and comfortable, perfect for a night of peace and quiet.
Service
7.0
The staff were super helpful and really nice, although a little more information in the room would have been appreciated.
Location
9.0
The location was fantastic, close to all the shops and bars, ideal for exploring the city on foot.
Dining
8.0
The dining experience was a highlight with probably the best hotel breakfast ever, but it was a bit crowded and some food items were not up to standard.
Facilities
7.0
The facilities were adequate for my needs during the stay.
Harbor view
Crowded dining
William
United Kingdom,
October
2023
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were very good, with comfortable amenities such as the bed and the shower, but overall, they were average. The reception staff was excellent and accommodating, although I encountered some issues with pricing. The location was absolutely perfect for my activities, with easy access to Auckland CBD and local attractions; however, disruptions from flight cancellations affected my experience. The dining experience had its highs and lows, offering a varied array of dishes but falling short in quality and organization. Despite these aspects, the facilities were well-intentioned and new, catering to various needs.
Rooms
7.0
The rooms were very good with comfortable amenities like the bed and the shower, though overall they were in a very average state.
Service
8.0
The staff was accommodating and flexible, particularly at the reception, but pricing was on the higher side for room size.
Location
9.0
The location was perfect for my activities, offering easy access to Auckland CBD and local attractions, although disrupted by flight cancellations.
Dining
6.0
The dining experience had its ups and downs; offering a variety of dishes but with quality and organization issues.
Facilities
8.0
The facilities were well-intentioned and new, catering to various needs.
Chris
United Kingdom,
September
2023
7.8/10
I had a pleasant stay at the hotel, with excellent rooms that were very clean, comfortable, and cozy. However, they felt a bit tired and dated, and there were minor issues with the toilet and shower. The location was perfect for me, right in the city center close to shops, restaurants, and transport options.
Rooms
7.0
The rooms were very nice and clean.
Service
9.0
The service was very friendly and excellent.
Location
8.0
The location was great, right in the center of the city with easy access to public parking, transport, restaurants, and event centers.
Dining
7.0
The dining experience was good overall, with a fantastic variety of food, though some issues with food availability and temperature.
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